Contact Center

Running or starting up an inbound customer service centre, outbound telemarketing centre or combination of both?

Have you experienced sticker shock when you receive a quotation for a phone system to support your contact centre?

The Max Cole FA100 series IP PBX Contact Centre module allows your company to handle all of these scenarios.

Inbound

• Call Queues: Create unlimited call queues to service high customer demand
• Channel Spy: Managers can listen in to calls to coach staff
• Call recording: Record calls for later coaching or for archival purposes.

Outbound

• Predictive dialer: Keeps outbound agents productive
• On Screen Script: Keep agents focused and on message by following on screen scripts

Contact Max Colefor a demo